MY WEDDING RAWS

Client Service Agreement

Effective date: 23 October 2026

This Client Service Agreement is entered into between My Wedding Raws, operated by My Wedding Raws Pty Ltd (ACN 692 700 048) ("we", "us", "our"), and the person purchasing our services ("Client", "you").

By accepting this Agreement and completing your booking, you agree to the following terms.

1. Our Services

My Wedding Raws provides professional video editing services using photographs, videos and audio recordings supplied by clients and wedding guests.

We do not attend or film weddings unless expressly included in a separately agreed service.

The specific services purchased, including film type, duration, additional products and applicable fees, are those displayed in your order summary at checkout.

2. Booking and Payment

Your booking is confirmed when payment has been successfully processed and we have issued booking confirmation.

Prices are displayed in Australian dollars, including GST where applicable, unless otherwise clearly stated.

Any payment instalments, additional fees or conditions will be disclosed before checkout.

We reserve the right to decline a booking before acceptance and payment, subject to applicable law.

3. Client Responsibilities

You are responsible for:

Providing accurate booking and contact information.
Sharing the correct upload QR code or link with your wedding guests.
Ensuring contributors understand the Guest Upload Agreement.
Encouraging guests to submit appropriate, relevant footage.
Providing any necessary instructions or preferences within our stated deadlines.
Ensuring that submitted material can lawfully be used for the agreed purposes.

All contributors must be aged 18 or older and accept the Guest Upload Agreement before uploading.

4. Footage Collection and Quality

Our editing services depend on the quantity, quality and suitability of footage submitted.

We cannot guarantee that specific moments, guests, speeches, vows or other events will appear in the completed film unless suitable footage of those moments has been received.

Submitted footage may contain issues including unstable camera movement, poor lighting, background noise, incorrect framing, incomplete recordings or inconsistent image quality.

We will use reasonable professional judgment to select and edit the available material.

The final result will reflect the content supplied and the products purchased.

5. Upload Deadlines

Your order confirmation will specify your footage submission deadline or the process for determining it.

We may begin editing once the agreed submission deadline has passed and the necessary materials have been received.

Late submissions may be excluded or may require an additional editing fee, which will be disclosed and agreed before any additional paid work proceeds.

6. Editing and Creative Direction

My Wedding Raws retains professional creative discretion over editing techniques, storytelling, pacing, sequencing, transitions, sound design and selection of appropriate footage.

We will use reasonable care and skill in providing our services.

Any specific editing preferences must be communicated through our agreed process.

The length, format and number of finished films will correspond to the products purchased, subject to any clearly disclosed limitations relating to insufficient usable footage.

7. Delivery and Revisions

Completed products will be delivered digitally using the delivery method specified in your order or subsequent instructions.

We aim to deliver your film within the delivery time shown for your package. These times are targets. If we expect to be late, we will tell you as early as we can, and let you know when to expect your film. A late delivery on its own is not a reason for a refund. Your rights under Australian law still apply.

After we deliver your film, you can ask for one round of small changes within 7 days. Small changes include swapping a clip, trimming a moment or adjusting the pacing.

Extra rounds of changes cost extra. So do requests made after the 7 days, and bigger changes such as a full re-edit or a new song. We will quote you for approval before we start.

Delivery dates may be adjusted where necessary because of delayed footage, missing information, approved changes or circumstances beyond our reasonable control. We will communicate material delays.

8. Copyright and Submitted Content

You acknowledge that ownership of guest-recorded footage generally remains with the relevant copyright owner unless otherwise lawfully transferred.

You agree to provide the permissions you are entitled to grant and to inform contributors of our Guest Upload Agreement.

You must not knowingly submit or encourage the submission of material that infringes copyright, privacy or other legal rights.

We may exclude or request replacement of content where necessary permissions are unavailable.

9. Portfolio, Marketing and Publication Rights

You grant My Wedding Raws a non-exclusive, worldwide, royalty-free licence, for the duration of the applicable rights, to use, reproduce, edit, display and publish content in which you hold the necessary rights, including the entire completed wedding film, highlights, teasers, excerpts and social media edits, for our portfolio, website, advertising and business promotion.

You acknowledge that separate approval from you will not be required before each publication, subject to applicable law and third-party rights.

You agree to inform wedding participants and contributors that footage may be used in publicly available promotional material.

This clause does not override the rights of people appearing in footage, the rights of other copyright owners, or any applicable legal requirements concerning privacy and consent.

We may withhold, restrict, edit or remove published material where legally required or reasonably appropriate.

10. Music and Third-Party Materials

My Wedding Raws may select music and other creative elements for the completed film, subject to applicable licensing arrangements.

You acknowledge that music licensing may restrict how a film can be shared or publicly distributed.

We do not guarantee that commercially released songs requested by clients can be licensed or included.

You must not provide third-party music or material for use unless the necessary permissions have been obtained.

11. Original Footage Retention

Original photos, videos and audio files submitted through our upload process will be retained for 30 calendar days after final film delivery.

For this purpose, final film delivery occurs when we provide the Client with access to the completed film, rather than when the Client chooses to view or download it.

After the 30-day period, original files may be permanently deleted from active storage without further notice.

Residual backups may be subject to separate backup cycles, and certain files may be retained where legally required.

We do not offer permanent storage of original guest footage.

You and your contributors should retain independent copies of original files.

12. Data Security and Privacy

Our services rely on third-party systems for uploads, digital storage, editing workflows and delivery.

We take reasonable steps appropriate to our business to protect information and footage. However, no digital storage or transmission system is completely free from cybersecurity risk.

You acknowledge that hacking, unauthorized access, data breaches, theft, loss or misuse may occur despite reasonable safeguards.

To the maximum extent permitted by law, we exclude liability for losses arising from events outside our reasonable control, including independent third-party cyber incidents.

Nothing in this Agreement removes liability that cannot lawfully be excluded, including applicable consumer guarantees or privacy obligations.

Personal information is handled in accordance with our Privacy Policy.

13. Cancellation, Refunds and Changes

When you reserve your date, you pay in full. We only take a limited number of weddings each month. Your payment holds your place, and we may turn other couples away to keep it.

A cancelled place is difficult to fill again at short notice. Accordingly, all bookings are non-refundable once payment has been made.

We do not refund if you:

Cancel your booking.
Change your mind.
Cancel or postpone your wedding, except for the one move to another month described below.
Want to remove an extra from your booking.

This does not limit your rights under Australian law.

If your wedding moves, you can move your booking to another month once, at no cost. Tell us before your original wedding date. We will move you if we have room. If the month you want is full, you can choose another month. Any further move is not included and may cost extra.

You can add extras to your booking if we can fit them in. You pay the price of each extra. Extras can be added but not removed. We do not refund an extra, and we do not move you to a smaller package.

Your film is made from the footage your guests film and upload. We edit what we receive. We do not refund or discount because of the amount or quality of footage.

If we cannot provide your film for a reason on our side, we will tell you straight away. You can then choose a new month or a refund for the part we did not provide.

Nothing in this Agreement excludes your rights to remedies for services that fail to meet applicable consumer guarantees.

The rules in this clause are also set out in our Refund Policy at www.myweddingraws.com/refund-policy, which forms part of this Agreement. To move your booking, add extras or ask about this clause, email support@myweddingraws.com.

14. Service Interruptions

If circumstances outside our reasonable control materially interfere with service delivery, including major technical failures or third-party outages, we will take reasonable steps to communicate with you and explore appropriate solutions.

This does not remove your statutory rights where services are not supplied in accordance with applicable consumer guarantees.

15. Limitation of Liability

To the extent permitted by law, My Wedding Raws is not responsible for deficiencies inherent in supplied footage, footage that was never submitted, or events outside our reasonable control.

Nothing in this Agreement excludes, restricts or modifies rights or remedies that cannot legally be excluded under Australian Consumer Law or other applicable legislation.

16. Complaints and Disputes

If you are dissatisfied with our services, please contact us with details of your concern so we can investigate and seek a reasonable resolution.

Both parties agree to make reasonable efforts to resolve disputes through good-faith communication before commencing formal proceedings, except where immediate legal action is necessary or otherwise permitted by law.

17. Governing Law

This Agreement is governed by the laws of Western Australia and applicable Commonwealth laws of Australia, without limiting any mandatory rights available to consumers under other applicable laws.

18. Entire Agreement

This Agreement, your accepted order summary, any package-specific conditions clearly disclosed before checkout, and any subsequently agreed written variations form the agreement between you and My Wedding Raws.

In the event of an inconsistency, the order summary governs the specific products, prices and inclusions purchased.

19. Acceptance

By selecting the agreement checkbox at checkout, you confirm that:

You are at least 18 years old.
You have reviewed your selected package, price and inclusions.
You understand that the final film depends on footage supplied by you and your guests.
You understand our 30-day original-footage retention policy.
You agree to the portfolio and promotional permissions described in this Agreement.
You have read and agree to this Client Service Agreement and acknowledge our Privacy Policy.

My Wedding Raws

My Wedding Raws Pty Ltd

ACN 692 700 048

support@myweddingraws.com