MY WEDDING RAWS
Refund Policy
Effective Date: 23 October 2026
Business: My Wedding Raws, operated by My Wedding Raws Pty Ltd (ACN 692 700 048)
Location: Western Australia, Australia
Contact: support@myweddingraws.com
1. Introduction
This policy explains our booking, change and refund rules. Please read it before you book.
It goes with our Client Service Agreement. All prices are in Australian dollars.
2. Bookings Are Non-Refundable
When you reserve your date, you pay in full. We only take a limited number of weddings each month. Your payment holds your place, and we may turn other couples away to keep it.
A cancelled place is difficult to fill again at short notice. Accordingly, all bookings are non-refundable once payment has been made.
We do not refund if you:
- Cancel your booking.
- Change your mind.
- Cancel or postpone your wedding, except as set out in section 3.
- Want to remove an extra from your booking.
This does not limit your rights under Australian law. See section 8.
3. Moving Your Wedding Month
If your wedding moves, you can move your booking to another month once, at no cost. Tell us before your original wedding date.
We will move you if we have room. If the month you want is full, you can choose another month.
Any further move is not included and may cost extra.
4. Adding Extras
You can add extras to your booking, such as the Social Media Teaser or the Raw Footage Film, if we can fit them in. You pay the price of each extra.
Extras can be added but not removed. We do not refund an extra, and we do not move you to a smaller package.
5. Your Footage
Your film is made from the footage your guests film and upload. We edit what we receive.
Your guests are responsible for filming, keeping and uploading their footage within the 7-day upload window after your wedding. That includes problems with their phones, storage, internet or uploads. Footage that arrives after the window may be left out or cost extra.
We cannot promise how much footage we will receive, or that a particular moment, person or speech will be in your film. If you receive less footage than you hoped, we still make your film from what we have. We do not refund or discount because of the amount or quality of footage.
Once footage reaches us, we take reasonable care of it. If you think something has gone wrong with it, tell us straight away.
6. Delivery Times
We aim to deliver your film within the delivery time shown for your package. These times are targets.
Sometimes a film takes longer. This can happen, for example, when footage arrives late or something unexpected comes up. If we expect to be late, we will tell you as early as we can, and let you know when to expect your film.
A late delivery on its own is not a reason for a refund. Your rights under Australian law still apply. See section 8.
7. Revisions
After we deliver your film, you can ask for one round of small changes within 7 days. Small changes include swapping a clip, trimming a moment or adjusting the pacing.
Extra rounds of changes cost extra. So do requests made after the 7 days, and bigger changes such as a full re-edit or a new song. We will quote you before we start.
8. Your Rights Under Australian Law
Our services come with guarantees under the Australian Consumer Law. Nothing in this policy takes those rights away.
We must provide our services with due care and skill, and within a reasonable time. If we fail to meet a guarantee:
- For a major problem, you can cancel and get a refund for the part we did not provide, or compensation for the lower value.
- For a smaller problem, you can ask us to fix it. If we do not fix it in a reasonable time, you have further rights, including cancelling and getting a refund for the part we did not provide.
If we cannot provide your film for a reason on our side, we will tell you straight away. You can then choose a new month or a refund for the part we did not provide.
You can learn more about your rights at www.accc.gov.au.
9. How to Ask
To move your booking, add extras or ask about this policy, email support@myweddingraws.com. Please include your names, your wedding date and the email address you booked with. We will reply by email.
If we agree to a refund, we return it to the card you paid with, in Australian dollars. Your bank may take a few days to show it.
If something goes wrong, please email us first. We would rather fix it quickly.
10. Changes to This Policy
We may update this policy. The version in force when you book is the one that applies to your booking.
The latest version is always on our website with its effective date.
11. Contact Us
For questions about this policy, please contact:
My Wedding Raws
Operated by: My Wedding Raws Pty Ltd (ACN 692 700 048)
Western Australia, Australia
Email: support@myweddingraws.com
Website: www.myweddingraws.com
Last updated: 23 October 2026